FAQ'S
From fit tips to shipping times, we’ve got you covered. Browse our most frequently asked questions below—or reach out if you need something more personal.
DELIVERY
Where is Kinki Couture based?
We’re proudly based in the UK and ship all orders from our Norfolk based studio.
What couriers do you use?
We use Evri for all our UK deliveries. Once your order has shipped, you’ll receive a tracking number to follow its journey.
Do you ship overseas?
At the moment, we only deliver within the UK—but we’re working on expanding soon.
Can I pay for express delivery?
Yes! You can select express delivery at checkout for faster shipping.
QUALITY
What materials do you use in your lingerie and accessories?
Our designs are crafted using a mix of premium mesh, lace, satin, and gold-tone hardware—because you deserve the finest touch in every detail.
Where are your pieces made?
Our pieces are thoughtfully sourced from trusted international manufacturers who share our commitment to quality, detail, and ethical craftsmanship. Every item is hand-selected and tested by us to ensure it meets our signature standard of luxury and style.
Are your products tested for quality?
Yes. Every piece is wear-tested to ensure it not only looks stunning but fits beautifully and lasts—whether you’re lounging, dancing, or up to no good.
CARE
How should I care for my lingerie and accessories?
Treat your lingerie like the treasure it is—hand wash in cold water and air dry flat to keep it looking its best.
Can I machine wash anything?
Delicates and machine cycles rarely mix. We always recommend handwashing to maintain the integrity of each detail, especially metal or chain accents.
How do I store my harnesses and chains?
Lay flat or hang to avoid tangling. A lingerie drawer or soft pouch will keep everything as flawless as the day it arrived.
Help! I can’t work out to get into my harness?
Don’t worry, you’re not the first. Some of our pieces require a little patience (and maybe a deep breath). Make sure all straps are fully loosened before stepping in or slipping on. Adjust the sliders once it’s on your body for the perfect fit.
Still tangled? Drop us a message—we’ll help you get strapped in, stress-free.
RETURNS
Can the products be returned?
We want you to love every piece—but if it’s not quite right, we accept returns within 30 days of delivery. Items must be unworn, in original condition, and with tags still attached.
Due to hygiene reasons, we’re unable to accept returns on thongs, bodysuits, or accessories unless faulty.
To start a return, email us at kinkicouture@gmail.com with your order number and reason for return.
Please note:
– Return shipping is the customer’s responsibility
– We recommend using a tracked service
– Refunds are processed once your return has been received and approved